Privacy Policy

Information We Collect

We may collect information that you provide directly, including your name, phone number, email address, service address or ZIP code, preferred appointment times, photos or descriptions of your floors, messages you send to us, and information related to your estimate or service request.

We may also collect basic website and device information, such as pages viewed, form activity, IP address, browser type, referral source, and similar analytics information used to improve website performance and customer experience.

How We Use Information

We use customer information to respond to inquiries, provide estimates, schedule appointments, complete requested services, communicate about projects, process payments, provide customer support, improve our website and services, maintain business records, and comply with legal or regulatory obligations.

We may also use contact information to send service-related reminders, follow-ups, review requests, and promotional messages when permitted by law and your communication preferences.

SMS and Phone Communications

By providing your phone number to ReCoat Revolution, you consent to receive calls and text messages related to your inquiry, estimate, appointment, service updates, customer support, review requests, and occasional promotional offers. Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us using the information below. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

We do not sell, rent, or share SMS opt-in information or mobile numbers with third parties for their marketing purposes.

How We Share Information

We may share information with ReCoat Revolution franchise locations, team members, contractors, service providers, software platforms, payment processors, communication providers, and other vendors who help us operate our business and serve customers.

We may also share information when required by law, to protect our rights or property, to prevent fraud or misuse, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

We do not sell customer personal information to third parties.

Cookies, Analytics, and Website Tools

Our website may use cookies, analytics tools, embedded maps, form tools, advertising pixels, or similar technologies to understand website activity, improve site performance, measure marketing effectiveness, and help customers find the correct ReCoat Revolution location.

You can adjust cookie settings through your browser. Some website features may not work as intended if cookies or similar technologies are disabled.

How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect customer information. No website, internet transmission, or storage system can be guaranteed to be completely secure, but we work to limit access to customer information to people and service providers who need it for business purposes.

Data Retention

We retain customer information for as long as reasonably necessary to respond to inquiries, provide services, maintain business records, resolve disputes, comply with legal obligations, and operate our business.

Your Choices

You may request to access, correct, update, or delete certain personal information by contacting us. We may need to verify your identity before completing a request, and some information may be retained when required for legal, security, or legitimate business purposes.

You may unsubscribe from promotional emails by using the unsubscribe link in the message or by contacting us. You may opt out of text messages by replying STOP.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page. Your continued use of our website or services after an update means the revised policy applies going forward.